SHIPPING & RETURNS POLICY
SHIPPING RATES
For orders sent within Canada and with a total lower than $150 CAD, there will be a $10 - $20 shipping fee dependent on the weight of the product(s). For orders with a total more than $150, shipping will be free.
SHIPPING TIME
All CUCKOO items ship in 1-3 business days.
EASY 30-DAY RETURNS
Having second thoughts? No worries—we're here to help! If you're not completely satisfied with your purchase, you can return your eligible items by mail within 30 days of the original ship date.
To confirm whether your item is returnable and exchangeable, check your invoice or email confirmation.
RETURN CONDITIONS
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Items must be returned within 30 days of delivery.
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Items must be in their original packaging and include all accessories. If the inner pot, rice paddle, or any included accessories are missing upon return, the cost of the missing items will be charged accordingly.
- Refunds are not possible if the product arrives damaged due to customer packaging errors or mishandling.
RETURN BY MAIL
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Send your item(s) back using the prepaid return shipping label we provide.
REFUNDS
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All approved returns will be refunded to your original form of payment.
RESTOCKING FEE
Select items are subject to an additional restocking fee:
- Rice Cooker - 15%
- Bidets – 15%
- Inner Pots – 30%
- Water Purifiers – 30%
- Filters – 30%
NOT ELIGIBLE FOR RETURN OR EXCHANGE
- Rubber packing
- Refurbished items
- All other service parts (e.g., Drain Dish, Kneading Paddle), except Inner Pots
PRICE ADJUSTMENTS
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We do not offer price adjustments or price matching on previous purchases.
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Promo codes must be applied at checkout to receive a discount.
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We do not offer partial refunds after purchase if a promo code was not applied.
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In such cases, we recommend canceling the order and placing a new one with the promo code applied.
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REFUND PROCESSING TIME
- Mail-in returns with a prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive your return. Please allow 7-10 business days for your return to arrive at our Returns Center.
Note: It may take a few days until your bank posts the refund to your account.
WARRANTY CLAIMS
- All CUCKOO products come with a 1-year limited manufacturer's warranty. This limited warranty excludes all parts and accessories that are included with your product.
- If your product becomes damaged, does not operate properly, or if you believe it is defective, you may file a warranty claim by filling out this form within one year of the initial purchase date. If your warranty claim is approved, CUCKOO will pay for all shipping and repair/replacement costs incurred.
- If your product becomes damaged or does not operate properly after the 1-year warranty period has expired, you may still file a warranty a claim. However, the customer will be held responsible for all shipping and repair costs incurred.